Terms & Conditions

Last updated: 7 September 2026

1. About VERICA

These Terms & Conditions apply to individual online sessions provided by VERICA Holding Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: contact@verica.eu.

By booking a VERICA session, you agree to these Terms & Conditions.

2. Who Can Book

Sessions are available to adults aged 18 or over. VERICA offers online sessions internationally, subject to applicable local legal or regulatory requirements.

3. Nature of the Service

VERICA provides individual online sessions which may involve hypnosis, Reiki, spiritual coaching, or a combination agreed with the client. Sessions are not medical, psychiatric or psychological diagnosis or treatment.

4. Booking

Appointments are normally available between 4 and 30 days in advance. A booking is initially provisional until payment has been received. Completing the booking form does not by itself guarantee confirmation.

5. Booking Information

Clients are asked to provide accurate information. The booking process may ask about the reason for booking, preferred approaches, previous experience with similar practices, and contact information needed to administer the appointment.

6. Payment

The current introductory session price is €95 for an approximately 60-minute individual online session. The standard price displayed may be higher. Payment must be completed within 24 hours of making the booking; otherwise the provisional reservation may be released.

7. Session Duration

Appointments are scheduled for approximately 60 minutes. A session may occasionally finish a few minutes earlier or later. If a client arrives late, the session will normally still end at the originally scheduled finishing time and the full fee remains payable.

8. Cancellation and Rescheduling by the Client

48 hours or more: reschedule or full refund. Between 24 and 48 hours: 50% refundable. Less than 24 hours: non-refundable. No-show: non-refundable. These commercial terms apply subject to statutory consumer rights that cannot lawfully be excluded.

9. Cancellation by VERICA

If VERICA needs to cancel an appointment, the client will be offered an alternative appointment or a full refund. VERICA may also cancel or discontinue where proceeding would be inappropriate, outside the scope of the service, unsafe, or legally impermissible.

10. Statutory Cancellation Rights

Where a client books online as a consumer, statutory cancellation or withdrawal rights may apply depending on location and applicable consumer law. Because appointments can take place within a statutory withdrawal period, the booking process may ask the client to expressly request that the service begins during that period and acknowledge the consequences for cancellation rights once the service has been fully performed.

VERICA's commercial cancellation policy does not remove statutory rights that cannot lawfully be excluded.

11. Client Responsibilities

Clients are responsible for joining from a suitable private environment, maintaining a reasonable internet connection and suitable device, providing accurate booking information, following relevant preparation and safety instructions, communicating concerns, and seeking appropriate professional medical or mental-health advice where necessary.

12. Medical and Mental-Health Responsibility

VERICA does not provide medical, psychiatric or psychological diagnosis or treatment. Clients should continue prescribed medication or professional treatment unless the responsible healthcare professional advises otherwise. Relevant health or mental-health information may be discussed verbally where necessary to assess suitability and is not routinely retained.

13. Client Consent and Autonomy

The client remains an active participant. Clients may decline a suggested technique or suggestion, request a pause or ask to stop an exercise. Consent to participate does not remove the client's right to change their mind about a particular technique.

14. Online Sessions and Technical Problems

Sessions normally take place through Google Meet. If a technical issue on VERICA's side prevents delivery, VERICA will normally offer an appropriate reschedule or refund. If the client's technical problem causes an interruption, reasonable efforts will be made to reconnect, but the appointment may remain subject to the original scheduled end time.

15. Optional Telephone Contact

Clients may optionally provide a telephone number as a backup contact method. Providing it is not consent to receive marketing communications.

16. Recordings

VERICA sessions are not recorded. Clients must not make audio, video, screen or other recordings without prior written agreement. VERICA will likewise not record without separate prior agreement.

17. Results and Refunds After a Completed Session

Individual responses vary and no particular outcome is guaranteed. Once a session has been fully delivered, VERICA does not offer a satisfaction-based refund simply because the client did not experience the result they hoped for. This does not affect statutory rights where the service has not been provided with the standard legally required.

18. Reiki and Spiritual Interpretations

Personal observations, intuitive impressions or spiritual interpretations may be shared during Reiki or spiritual work. They are not medical, psychiatric or psychological diagnosis or advice.

19. Emergency Situations

VERICA is not an emergency or crisis service. For urgent medical, psychiatric or emergency assistance, contact the appropriate service in your location.

20. Intellectual Property

Materials supplied by VERICA remain protected by applicable intellectual-property law unless explicitly stated otherwise and are normally provided for the client's personal use.

21. Privacy

Personal information is handled in accordance with VERICA's Privacy Policy.

22. Governing Law

These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections that apply to a client in their country of residence and cannot legally be excluded.

23. Changes to These Terms

VERICA may update these Terms from time to time. The Terms applicable to a booking are those made available to the client at the relevant time, subject to mandatory legal requirements.

24. Contact

Questions can be sent to contact@verica.eu.